Refund/Exchanges
NO REFUNDS
The Timeless Ke Brand prides itself on offering the highest quality merchandise to meet the needs of our clients. We thoroughly inspect ALL items before shipping. ALL sales are final; ALL items are made to order so we DO NOT issue refunds on any items.
We do NOT offer exchanges for incorrect sizes. We provide a size chart to better assist customers with choosing their correct size. If you need help with choosing your correct size, please contact us. When ordering anything custom, please be advised that in some cases minor alterations should be expected.
DEPOSITS:
Your deposit is a portion of your balance, once your deposit is placed, your deadline is secure and your materials are ordered soon after, so deposits are non refundable. If you cancel your order after production is started, you lose your deposit along with any payments made. If you cancel your order for ANY reason you lose your deposit and there will be NO refund granted.
PROM/WEDDING DRESSES/GOWNS:
Color Swatch/Design
The color of an item in a picture may not accurately depic the actual color, however you can request a sample. If we have it in stock we will ship the next day, if we are ordering the fabric we will ship once the fabric arrives if requested. Since there are different Shades of some colors, if you need a dark or lite version you can send us a screenshot of a googled image that best depicts the color and we’ll will try to match it close as possible.
Color Accent Lace/Appliqués
(These are design details used in addition to the main design, used on sleeves, randomly throughout design or as a main attraction piece). Vendors may not have the exact appliqués in one season that they had in a previous season, used to create the look you see. In this case we will use our knowledge to choose the next best similar option to achieve the look. Any question? Include in your inquiry!
NOTE: All measurements need to be taken against the skin or over undergarments.